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Bug #3824

open

TRAVEL BIZZ INTERNATIONAL (21874)

Added by Madhumati Khopkar 12 months ago. Updated 9 months ago.

Status:
Closed
Priority:
Low
Due date:
% Done:

0%

Estimated time:
Team:
Tech
Reason:
Rules not reflecting
Added By:
Aditi N

Description

Dear Amit,

Rules are not reflecting on CAD 16, can you please check the same. Attached screenshot.

Trace id -

67e20764-38f6-4735-9769-59c34495839b

Flight details :

Dallas → Oakland (Via: San Diego)

Return Flight: Southwest WN-4603
From: Dallas | Sun,16th Mar 2025 07:10
To: San Diego |Sun,16th Mar 2025 08:30
Total Duration: 03 h 20 m
Layover Time: 01 h 15 m

Return Flight: Southwest WN-2507
From: San Diego | Sun,16th Mar 2025 09:45
To: Oakland |Sun,16th Mar 2025 11:20
Total Duration: 01 h 35 m

Oakland → Dallas (Via: Phoenix)

Return Flight: Southwest WN-2882
From: Oakland | Fri,21st Mar 2025 11:50
To: Phoenix |Fri,21st Mar 2025 13:45
Total Duration: 01 h 55 m
Layover Time: 03 h 45 m

Return Flight: Southwest WN-3878
From: Phoenix | Fri,21st Mar 2025 17:30
To: Dallas |Fri,21st Mar 2025 21:50
Total Duration: 02 h 20 m

Rues in Sabre are reflecting :

16.PENALTIES
CANCELLATIONS

 TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/

REFUND.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
CANCEL/NO-SHOW/REFUND CHARGE IS 100 PERCENT.
VOLUNTARY REFUND NOT PERMITTED.
PENALTY APPLIES TO TICKETED ITINERARIES.
IN THE EVENT OF DEATH/HOSPITALIZATION OF
PASSENGER/IMMEDIATE FAMILY MEMBER TRAVELING OR NOT
REQUEST FOR REFUND SHOULD BE MAILED TO
SOUTHWEST REFUND DEPARTMENT.
SERVICE CHARGE MAY APPLY. DOCUMENTATION REQUIRED.
CUSTOMERS WHO PURCHASE A NONREFUNDABLE TICKET FOR
TRAVEL ON SOUTHWEST AIRLINES MAY CANCEL THEIR
RESERVATIONS/REFUND TICKET WITHOUT PENALTY WITHIN
24 HOURS OF PURCHASE.
AFTER TICKETS ISSUED-REROUTE/FLIGHT CHANGES ARE
PERMITTED. FOR STANDBY PURPOSES REQUIRES UPGRADE
TO Y FARE. FOLLOWING PROVISIONS APPLY WHEN
PASSENGER MISSES FLIGHT ON WHICH RESERVATION WERE
HELD. A PASSENGER ARRIVING AT THE AIRPORT OF
DEPARTURE NO LATER THAN 2 HOURS AFTER SCHEDULED
DEPARTURE TIME OF THE FLIGHT SHOWN ON THE TICKET
MAY STAND BY FOR THE NEXT WN FLIGHT.

     NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
      NO SHOW POLICY-RESERVATIONS NEED TO BE CANCELED
      AT LEAST TEN/10/ MINS PRIOR TO THE SCHEDULED
      DEPARTURE FLIGHT. PASSENGERS WHO FAIL TO CANCEL
      RESERVATIONS FOR A WANNA GET AWAY FARE SEGMENT AT
      LEAST TEN/10/MINS PRIOR TO TRAVEL AND WHO DO NOT
      BOARD THE FLIGHT WILL BE CONSIDERED A NO SHOW
      AND ALL REMAINING UNUSED WANNA GET AWAY FUNDS
      WILL BE FORFEITED. ALL REMAINING UNUSED BUSINESS
      SELECT AND ANYTIME FUNDS WILL BE CONVERTED TO
      REUSABLE TRAVEL FUNDS/RTF/FOR THE ORIGINALLY
      TICKETED PASSENGER ONLY. FOR REWARD TRAVEL
      RESERVATIONS THE POINTS WILL BE REDEPOSITED TO
      THE PURCHASERS RAPID REWARDS ACCOUNT. ANY TAXES
      AND FEES ASSOCIATED WITH THE REWARD TRAVEL
      RESERVATION WILL BE HELD FOR THE FUTURE USE IN
      THE FORM OF REUSABLE TRAVEL FUNDS/RTF/UNDER THE
      NAME OF THE TRAVELER/S/.

Thank you.


Files

No Rules.PNG (164 KB) No Rules.PNG Madhumati Khopkar, 12/03/2025 05:33 AM
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