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Bug #3985

open

Client ID - 23361 - Spice My Travel | Incorrect fare & rules reflecting on portal

Added by Madhumati Khopkar 8 months ago. Updated about 1 month ago.

Status:
Closed
Priority:
High
Assignee:
Aziz D admin
Due date:
% Done:

0%

Estimated time:
Team:
CSG
Reason:
Incorrect fare & rules reflecting on portal
Added By:
Aditi N

Description

Dear Vinay,

Client ID - 23361 - Spice My Travel

Details as below -

3 BA 185 T 25JUN 3 LHREWR HK2 5 1110 1355 1A/E
4 BA 188 T 18AUG 1 EWRLHR HK2 B 2125 0930+1 1A/E

Kindly refer to the screenshots below, where the fare displayed as refundable on the portal is actually non-refundable. Additionally, the rules shown indicate a refundable fare, yet the cancellation charges are unusually high. Please look into this.

Trace Id - cd8d20fd-1716-46c1-a916-6a02b13bbfd2

Stealth mode

Citibond LIVE NDC

Rules of refundable fare -

Currently blocked offline.

Files

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clipboard-202505141604-zizso.png (170 KB) clipboard-202505141604-zizso.png Madhumati Khopkar, 14/05/2025 10:34 AM
clipboard-202505141604-w8bhg.png (122 KB) clipboard-202505141604-w8bhg.png Madhumati Khopkar, 14/05/2025 10:34 AM
clipboard-202505141605-dhiob.png (129 KB) clipboard-202505141605-dhiob.png Madhumati Khopkar, 14/05/2025 10:35 AM
clipboard-202505141605-z9odh.png (131 KB) clipboard-202505141605-z9odh.png Madhumati Khopkar, 14/05/2025 10:35 AM
clipboard-202505141606-irqxh.png (180 KB) clipboard-202505141606-irqxh.png Madhumati Khopkar, 14/05/2025 10:36 AM
clipboard-202506021459-qehju.png (55.7 KB) clipboard-202506021459-qehju.png Vinay jangam, 02/06/2025 09:29 AM
clipboard-202506021500-bbcg3.png (64.6 KB) clipboard-202506021500-bbcg3.png Vinay jangam, 02/06/2025 09:30 AM
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